Call Center Churn: Root Causes of Agent Attrition

Here are several common reasons that agents leave after the onboarding process, and how AnswerOn’s solution can help call centers know which agents are at-risk and, most importantly, the proactive action that can prevent them from leaving.

Call Center Nightmares: Scheduling

One of the most common reasons agents quit their call center job is scheduling problems. Call centers have become so efficient and hands off by implementing automated scheduling and PTO request systems that they’ve lost the human touch which makes agents feel valued and appreciated.

AnswerOn is The Cure for “No Call, No show”

One of the most annoying aspects of being a call center operator are the “No Call, No Shows”.  An agent that you’ve spent time and money on decides to leave without any prior notice or communication. Not only is it  frustrating but it puts a major burden on staff to pick up the “slack”. 

Fly Fishing the Call Center

AnswerOn’s CEO Eric Johnson compares AnswerOn’s solutions to prevent call center agent attrition with five strategies of Fly Fishing.