Call Center Agent Retention
Managing Agent Attrition for Better Performance With the Use of Predictive Analytics
This white paper outlines the process for beginning a retention program with AnswerOn and includes more statistics on the results of the AnswerOn project through a specific customer case study.
How to Validate Retention Campaign Success
This white paper is a comprehensive evaluation of using control groups as campaign measurement devices, and additionally suggests alternative measurement methods.
The AnswerOn Solution for Customer Retention
This white paper outlines the process for beginning a retention program with AnswerOn and includes a detailed listing of the features of an AnswerOn Retention Solution program.
The AnswerOn Platform
The AnswerOn Platform, includes two key components, database and software, which comprise the AnswerOn Retention Program. The Platform has been designed to accommodate the tasks required to develop models, train models, and generation predictions for a retention program tailored to your company, your customers, and your company’s key objectives.