In working with call centers for more than a decade, AnswerOn has seen turnover rates range from 75-300% per year, with devastating effects for the call center performance, structure, and culture. Accepting turnover on an ongoing basis comes with a high price tag. After reading this White Paper, no matter your position at your call center, you will have a better understanding of the power of using the data available to you to proactively intervene before an agent leaves your call center.
This white paper outlines the process for beginning a retention program with AnswerOn and includes more statistics on the results of the AnswerOn project through a specific customer case study.
This white paper outlines the process for beginning a retention program with AnswerOn and includes a detailed listing of the features of an AnswerOn Retention Solution program.
Included in this white paper is a comprehensive evaluation of using control groups as campaign measurement devices, and additionally suggests alternative measurement methods.
The AnswerOn Platform includes two key components — database and software — which comprise the AnswerOn Solution. The Platform has been designed to accommodate the tasks required to develop models, train models, and generate predictions for a program tailored to your company, your customers, and your company’s key objectives.