White Papers

The Dangers of Not Tracking Call Center
Agent Behaviors

In working with call centers for more than a decade, AnswerOn has seen turnover rates range from 75-300% per year, with devastating effects for the call center performance, structure, and culture. Accepting turnover on an ongoing basis comes with a high price tag. After reading this White Paper, no matter your position at your call center, you will have a better understanding of the power of using the data available to you to proactively intervene before an agent leaves your call center. 

This white paper outlines the process for beginning a retention program with AnswerOn and includes a detailed listing of the features of an AnswerOn Retention Solution program.

Included in this white paper is a comprehensive evaluation of using control groups as campaign measurement devices, and additionally suggests alternative measurement methods.

This white paper outlines the process for beginning a retention program with AnswerOn and includes more statistics on the results of the AnswerOn project through a specific customer case study.

The AnswerOn Platform includes two key components — database and software — which comprise the AnswerOn Retention Program. The Platform has been designed to accommodate the tasks required to develop models, train models, and generate predictions for a retention program tailored to your company, your customers, and your company’s key objectives.

Stop losing money to agent attrition.

Use our calculator to see how much you could be saving by partnering with AnswerOn.

Calculate My Savings