AnswerOn is a systematic approach to agent retention in the Call Center industry. At AnswerOn we combine machine learning and data analysis technology with our vast understanding of the call center industry to deliver an unrivaled product.

AnswerOn’s agent retention solution helps customers like you keep their agents and helps you stop accepting high agent turnover as a cost of doing business. By leveraging AnswerOn’s predictive analytics and key insights into the industry, you can increase ROI numbers and spend more time developing great customer service representatives.

AnswerOn’s core philosophy

AnswerOn believes in “Excellence in Everything.” We partner with our customers to guarantee ultimate success. We have successfully provided value to all our customers specific to their company goals and initiatives, and intend to keep it that way.

Sustainability of Results

Where the common result in the field of predictive analytics is a short-term churn reduction (4-6 months), AnswerOn surpasses the norm with clients who continue to see a demonstrable return on investment more than three years after implementing with AnswerOn’s solutions.

Learn more about AnswerOn’s standard results and demonstrable return on investment by visiting our Call Center Agent Retention solution page.

A Partnership Approach

The AnswerOn team believes in a relationship that extends beyond consultation, taking ownership of the challenge to proactively manage agent retention. We see ourselves as an extension of your operations and management departments.

Learn more about AnswerOn’s partnership approach by reading one of our case studies or white papers.


Management

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Eric Alan Johnson

Chief Executive Officer, President and Chairman of the Board

Mr. Johnson founded AnswerOn in September 2001 and has served as President, Chief Executive Officer, and Chairman since its inception. Prior to founding AnswerOn, from August 1997 to August 2001 Mr. Johnson founded Athene Software, Inc. and served as President and CEO. Athene Software developed and licensed Advanced Predictive Technology software applications to the Telecommunications and Internet Service Provider industries centered on Customer Relationship Management (assets acquired by CSG Systems in September 2001). From July 1991 to August 1997, Mr. Johnson founded Coral Systems and served as the President, Chief Executive Officer, and Chairman. Coral Systems developed the market leading anti-fraud software application for the wireless telecommunications industry. Coral Systems was acquired by LightBridge, Inc.

Read Eric Johnson’s blog posts


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Don Kainer

Chief Operating Officer

Mr. Kainer has extensive experience in the software industry with both Fortune 500 and start-up companies. Mr. Kainer brings to AnswerOn both executive management and hands-on experience in sales, marketing, product development, and operations. He has developed new business for independent software start-ups, as well as new divisions within existing companies. Mr. Kainer has successfully integrated research and advisory roles into business models in order to capture early adopter market share. Positions that Mr. Kainer has held include Vice President of Marketing, Sales, Product Development, and Customer Services for Visual Numerics; Director of Product Development, Data Mining, and Customer Implementation for Athene Software; and Director of Product Development and Data Mining for CSG Analytics. Mr. Kainer has a B.S. in Mathematics and Computer Science and an MBA from the University of Houston.

Read Don Kainer’s blog posts


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Ross Mitchell

Vice President of Sales

Mr. Mitchell joined AnswerOn as the Vice President of Sales in January 2006. Mr. Mitchell brings to AnswerOn over 20 years of experience in the Wireless Industry. Prior to joining AnswerOn, Mr. Mitchell served as President for Wireless, That’s it! (WTI), a wireless retailer. During his time at WTI, Mr. Mitchell grew the company from 6 to 30 stores with revenues exceeding $14 million. Prior to WTI, Mr. Mitchell was co-founder of Athene Software where he served as Vice President of Sales. Athene Software developed and licensed advanced predictive technology software applications. From 1990 to 1997 Mr. Mitchell served in various senior management roles with companies that are now Verizon Wireless.

Connect to Ross Mitchell on LinkedIn
Read Ross Mitchell’s blog posts


Mike Mozer

Dr. Michael C. Mozer, Ph.D.

Chief Advisor

Prior to serving in an advisory role with AnswerOn, Dr. Mozer served as the Chief Advisor for Athene Software. Dr. Mozer has been a Professor in the Department of Computer Science and Institute of Cognitive Science at the University of Colorado, Boulder since 2000. Prior to that, Dr. Mozer was an Associate Professor at the same institution and a Postdoctoral Fellow in the Departments of Psychology and Computer Science at the University of Toronto. Dr. Mozer’s research involves real-world applications of machine learning.

Read Dr. Mozer’s blog posts
View Dr. Mozer’s University of Colorado page