What do call center managers have to say about working with AnswerOn?
“The AO process is a more disciplined approach to agent improvement.”
“At-risk agent identification is ‘spot on’ and the results appear to get better over time.”
“We’ve been bringing back agents from the brink of termination.”
“The intervention types have been helpful. Appreciative of the process. Lost a bunch with no intervention. Dismayed at how fast they left. Going to be a valuable tool.”
“We’ve been having conversations with agents who were ready to put in their two weeks, but we had the conversation and were able to save them.”
What do Top Executives at AnswerOn’s clients have to say?
“One of the key aspects to the project’s success can be attributed to the AnswerOn team’s desire to fully understand our data and business processes.”
– AnswerOn Client VP
“AnswerOn has been great partners in our business …Through their diligence, they were able to provide very actionable data with an incredible ROI.”
– AnswerOn Client Executive
“In the unlimited, pre-paid wireless space our customers assess whether to stay with us each and every month, forcing us to earn their business with every pay cycle.
In addition to growing our subscriber base by providing a great overall experience in terms of connectivity, customer service and compelling content, we look to retain existing customers or re-acquire those that may have chosen to leave for personal financial reasons.
Over the past several years, we have utilized AnswerOn’s proprietary, highly technical and sophisticated approach to predicting customer behavior, extending customized incentives and rewards in a proactive and timely manner, and consistently reducing our monthly churn metric. Since partnering with the AnswerOn team in October 2009 and deploying these proactive and targeted retention campaigns, we have reduced monthly churn by an average of 100 basis points, significantly lengthened the customer life cycle, and improved our bottom line financial results.
With this success under our belt and our increasing comfort with the accuracy and the efficacy of the traditional Retention & Winback services that we originally deployed, we are now implementing additional growth-oriented initiatives by further utilizing the data and analytical tools that AnswerOn offers.”
– CFO, John Ranieri, Revol Wireless