SOLUTIONS
AnswerOn uniquely combines both predictive and prescriptive analytics to identify high-risk targets and to determine specific actions that are most likely to keep each individual target from leaving. In addition, AnswerOn partners with our clients by providing the experience and support needed for success, all while working within your already existing infrastructure.
We have heard many call centers express the idea that losing agents and the thousands they spend on recruiting and training are just “costs of doing business.” However, when you partner with AnswerOn, you can overcome these industry issues. AnswerOn can identify which agents are most at-risk of leaving and can help your managers have meaningful, structured conversations with these agents to keep them from leaving, reengage them for the work at hand, and increase their customer service scores.
You’ve worked hard to earn your best customers, so don’t ignore them while on the hunt for new ones. AnswerOn will identify which of your high-value subscribers are at risk of leaving your service in the next 30 days, and then create individualized retention offers to keep them from going inactive. Partner with AnswerOn to strategically allocate resources to subscriber retention and increase profitability as your subscriber base increase in tenure.
AnswerOn’s solution uses predictive modeling technology paired with targeted BOOSTs to agent performance. Our technology identifies each week who is likely to fail an aspect of their performance goals and then equips you with the correct conversation to have with your agent before their performance falls. Proactive Performance Management is for call centers with agents in brick and mortar or work from home environments, or anywhere in between!
AnswerOn Virtual Focus Groups are more than surveys. They are targeted discussions with your agents or subscribers to gather the insight you need to act purposefully. Trained moderators proctor the discussion and ask guided, probing questions in an open-format discussion under the condition of anonymity. Through a virtual focus group, you will gain valuable insight into employee or customer viewpoints that data collection and behavior tracking alone will not give.