Welcome to the AnswerOn Savings Calculator!
We’ve told you how AnswerOn reduces attrition and saves our customers money in training and recruiting costs, but what about you? What is your attrition really costing you, and how can AnswerOn reduce that cost?
We are an Analytics-As-A-Service company and this calculator, while straightforward in appearance, represents a sample enterprise model based on our results from predicting on hundreds of thousands of agents. Use this calculator to see how much agent attrition is costing you specifically and what AnswerOn can save you.
Please enter your code
Savings Opportunity with the AnswerOn Model
Accuracy of Model **
Current Cost of Employee Turnover without the AnswerOn Model
Number of months without AnswerOn Model
AnswerOn historical results are higher with our domain experience and knowledge.
AnswerOn has studied and documented a tightly linked relationship between agent attrition reduction with the AnswerOn solution and enhanced customer experience. Generally speaking, we have observed for every corresponding drop in call center agent attrition a corresponding increase in Customer Experience was observed. As agents are retained, they continue to gain valuable experience and increase their overall performance, leading to customers experiencing a higher call quality. In one case study, we found that as attrition decreased, many agents who were marked “Satisfactory” before evolved into “Exceptional” on measures like First Call Resolution.
**Accuracy depends on data integrity, data availability, and data timeliness