Call Center Churn: Root Causes of Agent Attrition

Call center managers know agent attrition runs high in their industry. Many might understand the common issues that drive agents out the door and cost huge profits. However, the reasons that agents might churn can vary by individual, and it can be challenging to discover the root causes of agent attrition. Here are several common […]

AnswerOn’s View on Corporate Partnerships

By: Ross Mitchell, Vice President of Sales Corporate partnerships happen every day. Many are in “name only” while others combine the strengths of the partners to create something totally new and different. Some of these partnerships are very successful, while others require more effort than the value they generate. Sales Partnerships In a Sales Partnership, […]