Data Modeling and Data Analytics: What’s the Difference?

Often used interchangeably, data modeling and data analytics evaluate separate components of data. Data modeling requires setting parameters on data to better understand it. Rather than seeking to understand the meaning of data, modeling only seeks to shape data into a usable form to help visualize company strategy. On the other hand, data analysis considers […]

“One-Size fits all” won’t make it right for all

There are many workforce engagement solutions marketed on being easily incorporated into your entire call center and easily applied to all your agents across the board. Some solutions involve adding exercise to an agent’s day; others include agent support groups, or even increased access to free, healthy food. While these methods may make agents happier, […]

Implementing Predictive Analytics

Predictive Analytics is one of the hottest trends in business today. If you don’t have cutting edge predictive analytics you are missing key insights which can make your business successful. Big data coupled with deep learning, helps to make sense of the enormous amount of information available to you. Our Scientific Advisor Mike Mozer has […]

AnswerOn is The Cure for “No Call, No show”

By: Craig Montgomery, Account Executive The “No Call, No Show” Nightmare One of the most annoying aspects of being a call center operator are the “No Call, No Shows”.  An agent that you’ve spent time and money on decides to leave without any prior notice or communication. Not only is it  frustrating but it puts a major […]