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Is a favorite saying in many business circles, referring to awakening a naïve concealed danger. McGraw-Hill defines it as a proverb-  “Do not instigate trouble; Leave something alone if it might cause trouble.” We have observed a number of call center operators express this idiom when asked to speak to their at-risk employees. Read More

AnswerOn’s CEO Eric Johnson compares AnswerOn’s solutions to prevent call center agent attrition with five strategies of Fly Fishing. Read More

Managers think call center agents leave because they are unhappy with their income. AnswerOn has found that money doesn’t matter as much as you might think. CEO Eric Johnson outlines the leading causes of agent attrition. Read More

Pictures of AnswerOn’s staff volunteering with Habitat for Humanity of St. Vrain Valley! Read More

Although neural networks have been around for sixty years, a seminal research paper appeared thirty years ago that revolutionized the field. The paper was called Learning representations by back-propagating errors (Rumelhart, Hinton, & Williams, 1986). In this post, I’ll explain what “learning representations” means and why this idea is so central to neural networks. Read More