Call Center Nightmares: Scheduling

AnswerOn’s Director of Project Management, Chris Johnson will be writing a series of posts about common mistakes we see customers and other call centers making with their agents. Chris currently handles manager trainings on our Solution, directs our cloud based “big data” customer analytics, and is a main point of contact for executives seeking to improve […]

AnswerOn is The Cure for “No Call, No show”

By: Craig Montgomery, Account Executive The “No Call, No Show” Nightmare One of the most annoying aspects of being a call center operator are the “No Call, No Shows”.  An agent that you’ve spent time and money on decides to leave without any prior notice or communication. Not only is it  frustrating but it puts a major […]