The AnswerOn Scoop – June 2017

By: Pamela Ramon, Office Manager Direct from Longmont, CO, here are the latest happenings in our AnswerOn June Scoop: No longer an intern: On June 1st, AnswerOn was delighted that Rachel Bauer moved from being a Project Management Intern to become our newest full-time Project Analyst! Rachel has been working diligently since being hired in […]

Call Center Nightmares: When Discipline Goes Wrong

AnswerOn’s Director of Project Management, Chris Johnson will be writing a series of posts about common miscues we see in designing policies in the Call Center. Many times we have observed well-meaning performance management solutions result in negative unintended consequences. Chris currently handles manager trainings on our Solution, directs our cloud based “big data” customer […]