In twenty- plus years of working in tech and specifically the call center, certain trends seem to repeat themselves over and over. As a technologist, I have to admit that sometimes the reason for change gets lost in the desire to change.
In twenty- plus years of working in tech and specifically the call center, certain trends seem to repeat themselves over and over. As a technologist, I have to admit that sometimes the reason for change gets lost in the desire to change.
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