According to conversations we’ve had with call center leaders, their top goals for 2019 are…

Goals 2019 graphic

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Who is AnswerOn? Find out in our video below.

We can help you reach your goals

Reducing Agent Attrition

Agent attrition rates are high across the industry (75-400% annually) while replacement costs remain expensive ($2,500-6,000 per agent). AnswerOn’s proven system can help save you money.

Strengthening manager-agent relationships

Many managers regularly stop and chat with their team members but do they really know what is going on with their agents all the time? Beware of the trap that is
Management by Walking Around.

KPI performance improvement

Check out AnswerOn’s research explaining how proactive interventions improve KPI’s.

The Importance of Being Proactive

Learning why my agents are quitting

The reasons for attrition can be broken down into six categories: Workplace environment, Scheduling, Attendance, Discipline, Advancement, & Onboarding. Learn more.

Hiring the right personnel

Are your new hires leaving within just a few weeks? Do you feel like you are just spinning your wheels, bringing in as many bodies as possible to see what sticks? AnswerOn can analyze your hiring applicants to who will best fit your organization.

Click on the image above to download the PDF about our Money-Back Guranteed Pilot.

Contact us via the form below or schedule a meeting with Craig Montgomery, Director of Sales.

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