These are industry-wide problems that peg call centers as heartless and hopeless. But we feel that at the end of the day, you should feel fulfilled and satisfied with your work, not frustrated and hopeless.
The dirty truth is that no one can efficiently manage the endless needs and frustrations agents experience from working in a high-volume call center (or working from home!). At least, not without some help.
AnswerOn’s predictive and prescriptive analytics and behavior tracking solution helps you identify agent attrition and potential high-risk agents before they become a problem or submit their two-week notice. We all know the dangers of unsatisfied agents, so how can we mitigate the risk before it’s an issue? We’ll show you.
Download your free white paper today to start proactively tracking and analyzing your agents to ensure their needs are met and their work environment is as engaging as possible.
In this white paper, you’ll receive insight into:
Experience your own job satisfaction, happier agents, and improved profits starting today.