Three common pain points that both agents and site managers share are scheduling, KPIs, and work environment. In this case study, we discuss three distinct, real customer scenarios related to each of these pain points and detail:

• the issue,
• how the AnswerOn solution helped, and
• what the outcome was over time.

AnswerOn’s solution not only aides in reducing these three common call center struggles, but also works to uncover additional agent pain points and help you and your floor managers address them before your agents leave.