Attacking agent attrition with data science

We all know that focusing on retaining the agents your company has invested so much time and effort into is much more cost-effective than constantly training new ones. When you invest time and money in your agents, you want them to stick around for the long haul. Our risk-free 60-day Pilot Program’s predictive and prescriptive analytics targets high-risk and disengaged employees, helping you better approach agent attrition and address issues before it’s too late. We help call centers reengage these employees by identifying their core reasons for dissatisfaction and creating strategies to intervene with these agents, even those working remotely

Use data to put the odds back in your favor

Leading a call center is extremely challenging. You have to balance a high demand, frustrated agents, and overblown budgets. Despite those difficulties, AnswerOn is here to help you overcome those challenges and create a fulfilling work environment for you and your employees.
 

Whether in-office or at home, identify high-risk agents at your call center and prescribe a solution to keep them from leaving.

With AnswerOn, you can quit playing guessing games and use real-time, accurate analytics to identify agents who need further training, are at risk of leaving, and who may need some additional attention.

Identify agents who are high-risk but have not yet left

Discover accurate churn predictions and ROI numbers

View trends and actionable insights uncovered from your focus group

Finish the Pilot Program with an agent retention strategy and next steps for implementing changes within your business

Stop feeling out of control, churning through agents, and busting your budget.

Experience your own job satisfaction, happier agents, and improved profits starting today. Schedule your free demo with our experts to learn more.

Zero risks. Only results.

We believe it is wrong that you’re expected to keep hundreds of employees happy in such a fast-paced, high-stress environment. There is simply not enough time in the day to do it alone. This is why we’ve harnessed the power of data science and machine learning to help you care for your employees. With over a decade of experience and analytics to prove our results, you can try our solutions for yourself with nothing to lose.
  1. No-risk 60-day custom Pilot Program
  2. Visible ROI guaranteed within 60 days
  3. No questions asked money-back guarantee

With AnswerOn, you have nothing to lose and everything to gain.

The Pilot Program is designed to utilize real data from your call center and predict accurate churn rates, trends we find with high-risk agents, and projected ROI you could save moving forward. Where the common result in the field of predictive analytics is a short-term churn reduction (4-6 months), AnswerOn surpasses the norm with clients who continue to see an impactful return on investment more than seven years after implementing AnswerOn’s solutions.

How Does It Work?

AnswerOn guarantees our ability to identify high-risk agents and predict who is likely to churn.

Connect with our team to get started with our MNDA.

We connect your data to our proprietary algorithm and analyze the data for 60-90 days with weekly team meetings.

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After the Pilot Program, we then discuss trends and action items uncovered during the high-risk focus group.

We discuss the accuracy of the model, key data findings, and comparison on the AO Index.

Lastly, we review the Pilot results and projected ROI with your team to determine the next steps.

How much could you save on agent turnover: 15%, 20%, 30%, or more? Find out now!

Frequently Asked Questions

No! Because we attack attrition with data science, every Pilot Program uses real-time data from that client to develop custom solutions to meet their specific needs.
No! AnswerOn builds models off the data you are already collecting at your call center and never requires any confidential data. All data can be delivered and stored on our secure servers. Our Customer Portal is cloud-based and can also be accessible from any device or browser.

We are so confident in our program, we guarantee our team will build a model which can accurately predict churn for your call center. If we don’t deliver, AnswerOn will refund your Pilot fees (contact us for details).

You can start by calculating how much your attrition is really costing you and see how much AnswerOn solutions could save your call center – all for free. Simply use our savings calculator to find out how much you could be saving.

Agent Attrition costs more than just dollars.

If you’re ready to take control of your agent engagement and overblown budget, connect with our team to schedule your free demo today.