Disengaged Agent root causes of agent attrition

A New Measurement of Agent Burnout:

AnswerOn has developed specific variables which can be used to measure burnout leading to attrition. Burnout may be an unavoidable hazard, however there is always an opportunity to mitigate the risk of attrition if context-specific, prescriptive Interventions can be had proactively with the agent exhibiting burnout characteristics.

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