AnswerOn Customer Case Study:
Multinational BPO

Improve attrition, reduce training costs, and increase net margin savings.

Meet and exceed your performance goals while addressing agent burnout. Experiencing low agent satisfaction, high church rates, and costly training budgets?

Learn more about how AnswerOn helped this case study client improve attrition by 65% within the high-risk segment, reduce training costs by 19.75%, and save $9.5 million in net margin savings over a 5-year period.

Unlock the keys to savings and success

Download your free case study today to start boosting your profits and meeting seemingly impossible SLAs.

SLAs feel impossible? With AnswerOn, you can start boosting your profits today.

Learn more about how AnswerOn’s solution saved a multinational business process outsourcing call center with locations in the Philippines, Mexico, and the United States more than 9 million dollars in net margin savings, significantly reduced their attrition and helped agents improve performance scores across the board. Download your copy today!

Gain insight into your agents through predictive, prescriptive analytics*

In this free resource, you will learn more about:

The best part? It’s all free. Yes, we mean free.

  1. How to decrease overall attrition and improve AHT performance
  2. Prescribed interventions based on a quantitative and qualitative analysis between high-risk agents and leaders
  3. How to utilize predictive models to accurately identifying which agents are at the highest risk of leaving
  4. A multinational business process outsourcing call center that saved more than 9 million dollars in net margin savings and significantly reduced their agent attrition… and how you can, too

Learn More about Our Predictive & Prescriptive Analytics >

Download your free case study today!

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Frequently Asked Questions

No! This download is entirely free to you. Simply complete the form above and then check your email inbox to access your copy of the free download.
While this resource is free to anyone who wishes to download it, it is particularly useful for call center managers who are faced with high agent attrition rates and training budgets that bleed their company.

We ask for your information in exchange for this valuable free resource to better understand our audience and connect with you in the future if AnswerOn services seem like a good fit for your organization. For more details on our privacy and your information’s security, you can view our company privacy policy.

Stop feeling out of control, churning through agents, and busting your budget.

Experience your own job satisfaction, happier agents, and improved profits starting today.