Here are some attrition experiences we’ve heard from numerous call center leaders across all industries:
- 75% – 400% annual churn
- Tired of accepting attrition as a cost of business
- Reward systems, calisthenics, and surveys do not improve customer service scores
- Recruiting, hiring, and training costs per agent are around $2,500 – $6,000
- CSR tenure is low and building on success and developing agents is challenging
In an attempt to find a solution to the common complaints above, AnswerOn’s Predictive Analytics solution was built by call center professionals for call centers to solve the agent attrition problem.
AnswerOn’s Predictive Analytics solution will tell you:
Who is going to leave, Why they are going to leave, and What you can do to save them.