AnswerOn Interventions are brief, context-specific conversations that are individualized on a per at-risk agent basis. All intervention assignments are delivered by AnswerOn on our Customer Portal. Managers log in to the Portal to view what topics they should discuss with the highest-risk agents on their team. The topic assigned is what the predictive analytics model has found to be the most likely reason the agent is approaching attrition.
The goal of an AnswerOn Intervention is to give managers a starting point for a context-specific discussion with their agents, making them more available to the agents and providing the agents with a listening ear. Agents leave these discussions feeling valued, less likely to leave the company, and more likely to approach their manager sooner at the onset of an issue. the company.