Unlike standard coaching sessions, an AnswerOn Intervention provides the manager with insightful information into what each agent is struggling with. The Intervention assigned to the agent is specific to them based on what is likely to reduce their attrition risk the most. In an Intervention you’re reaching the right agent at the right time to uncover their issues.

Read our CEO and President, Eric Johnson’s, blog on how conversations with agents that are targeted and specific are the key to AnswerOn’s solution.

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