AnswerOn has partnered with NICE Systems, a world leader in speech analytics, to leverage the voice of the customer from customer care calls for customer churn reduction and campaign management. This patent pending technology takes interactions from call centers to gather precise customer data and interaction content. This data is added to the model to increase churn prediction accuracy as well as provide greater understanding of your customers. By better understanding the customer’s expectations or frustrations, a more personalized offer can be made.